Refund policy

Returns: –
Wax Obsession’s return policy is 14 days (within 14 days of receiving the package) and is only applicable for online sales (not wholesale orders). If 14 days has passed since you received your package, unfortunately we cannot offer you a refund or exchange. To be eligible for a return (within the 14 day period), your item must be unused and in the same condition that you received it (including product and packaging). To complete your return, please email us at hello@waxobsession.com.au within 14 days. We will send you a Returns Authorisation form to send back to us along with your proof of purchase (receipt). Without the Return Authorisation form and proof of purchase, we will not be able to offer a refund. Once your returned item/items are received and inspected, we will send you an email to notify you. If you are approved for the refund (assuming product and packaging is in the same condition received), then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. Please note, Australia Post or another delivery party is used for all shipments, so all shipping costs are the responsibility of the buyer and we are unable to refund any freight costs to return the goods. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. It is up to the buyer to package returns appropriately to avoid breakage. Any items damaged during shipment back to Wax Obsession will not be eligible for return. When shipping any items you should consider using a trackable shipping service or purchasing shipping insurance for your protection. We don’t guarantee that we will receive your returned item without tracking capabilities, in which case we cannot be responsible for the package.

Exceptions:  

For hygiene and health reasons, products that have an applicator that comes into direct contact with the skin cannot be returned for change of mind. This includes Roll-On Perfumes and Body Oils.

Eau de Parfum sprays may be returned within 14 days only if they remain unopened, unused, and in their original sealed packaging. Any seals, security stickers, or tamper-evident labels must remain intact.

Products that have been opened, used, tested, or are not in their original saleable condition cannot be returned.

Exchanges: –
Wax Obsession only authorises an exchange if items are defective or damaged, or if we have accidently sent you the incorrect item. In the case of a defective/damaged item, Wax Obsession requires an email to hello@waxobsession.com.au including a photo of the damaged item within 7 days of receiving the package, otherwise an exchange will not be available. Depending on your location, the time it may take for your exchanged product to reach you, may vary. When shipping items you should consider using a trackable shipping service or purchasing shipping insurance for your protection. We don’t guarantee that we will receive your returned item without tracking capabilities in which case we cannot be responsible for the package.